Testimonials

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Great experience at Hanks!

15-Jan-2018

Elizabeth Lemley

Store Location: Texarkana, TX
We went to Hanks looking for a new mattress and met Dylan . He had us use the new matress indicator . We had a print off for mattresses best suited to our pressure points in about 5 minutes . We quickly found two that we really liked , a Serra hybrid and a kingsdown 800 series . Even though there was quite a price difference we never felt pressured one way or another . We even decided to go to dinner to talk it over and told Dylan would be back with a decision afterwards . He never made us feel like we had to make a decision before leaving simply handed us his card , said he would be there until 8 , and to please ask for him when we came back in . We were gone for maybe 30 minutes and decided to go back and order the Kingsdown 800 series . We are happy with our purchase and can’t wait to get our new mattress in ! Thank you Dylan for an easy and great experience at Hanks Fine Furniture !



Great job and very friendly!

15-Jan-2018

Sarah C.

Store Location: North LIttle Rock, AR
Zach completely made us feel at ease buying new furniture! We told him what we wanted, and he knew exactly what to show us! He went above and beyond and got us a great deal on everything that we wanted! Great job and very friendly!



I am very happy with my furniture

15-Jan-2018

Fionna A.

Store Location: Fort Smith, AR
I recently purchased bedroom furniture, and Justin was most helpful. He worked to get my furniture delivered several weeks early. He also checked in with me once the furniture arrived at the store and let me know it was in good shape. I am very happy with my furniture. Thanks, Justin!!



I love my new couches!

15-Jan-2018

Christine P.

Store Location: Destin, FL
Eric was very helpful. He answered all of my questions and had suggested different options that I had not thought about. Delivery was right on time, too. I love my new couches!



Randy makes it a pleasure to do business with Hank's!

15-Jan-2018

Heather W.

Store Location: Jonesboro, AR
Randy was very friendly and accomodating to us. He was very knowledgeable about everything we asked him. He was able to answer any questions and concerns about all products in the store. Randy always provides us with amazing customer service each time he shop at Hanks. He always makes it a pleasure to do business with Hanks.



A TRUE PROFESSIONAL IN EVERY AREA!!!

11-Jan-2018

Kay & Scott Dorn

Store Location: North Little Rock, AR
A TRUE PROFESSIONAL IN EVERY AREA!!! We are so happy with our furniture. Aaron is top of the line. A special "Thank You" to Carrie! They are examples of what Sales Professionals should be, right down to the great guys that delivered our furniture! Five Star all the way!!!!



Ed is a great sales person

11-Jan-2018

Robin S.

Store Location: Panama City, FL
Ed is a great sales person. Very polite and knowledgeable. Told us the deals with refinancing. Also, have up a deal. Bought a master bedroom suit. Went in a couple days later and bought a recliner from him. We will go back to him and buy more. Thx!



Aaron when above and beyond.

02-Jan-2018

Vickie R.

Store Location: Jonesboro, AR
Aaron was great to work with when we purchased our furniture. He went above and beyond to make sure we were pleased.



AMAAAAAAZING CUSTOMER SERVICE

02-Jan-2018

Domonique P.

Store Location: Texarkana, TX
AMAAAAAAZING CUSTOMER SERVICE. I got in the store, got approved for financing, bought a bed, mattress &box spring, and a sectional sofa in less than an hour! I didn’t even plan on buying anything, but he made the process so easy and hassle free, I’m so glad I went into HFF.



Amazing customer service each time he shop at Hanks!

02-Jan-2018

Heather W.

Store Location: Jonesboro, AR
Randy was very friendly and accomodating to us. He was very knowledgeable about everything we asked him. He was able to answer any questions and concerns about all products in the store. Randy always provides us with amazing customer service each time he shop at Hanks. He always makes it a pleasure to do business with Hanks.



Arthur is our favorite salesperson!

02-Jan-2018

Maura C.

Store Location: Pensacola, FL
Arthur is our favorite salesperson! He is very knowledgeable and sweet, and he knows when to let you be alone and when to be at your side. He is awesome and we hope to come back and buy our new living room set from him in the Spring.



Ask for Jim!

02-Jan-2018

Truitt H.

Store Location: Hot Springs, AR
Jim Helms was the most helpful sales person that we've ever had while shopping for furniture. He knew the products, I knew when to walk away And knew when to come back.. If you're looking for a pleasurable buying experience Ask for Jim at Hanks furniture in Hot Springs Arkansas.



Awesome costumer service skills

02-Jan-2018

Jenny H.

Store Location: Fort Smith, AR
Awesome costumer service skills very polite and knowledge on product and helping.



Brandi was a pleasure to work with

02-Jan-2018

Robert M.

Store Location: Mobile, AL
Brandi was a pleasure to work with. No hassle, no pressure. We will definitely return when are ready to furnish the rest of our home, and hopefully we will be able to work with her again.



Came back to Hank's!

02-Jan-2018

Don W.

Store Location: North Little Rock, AR
We went to Hanks Fine Furniture again because our last purchase there was a good one. This time I was in the market for a recliner and Rick Smith was extremely helpful in showing us the recliners and explaining the options on each one. He went above and beyond in making sure we were pleased with the one we chose and insured we would have it in our home as soon as possible. Will be back again.



Chasen was so knowledgeable, friendly and helpful.

02-Jan-2018

Katie D.

Store Location: Rogers, AR
Chasen was so knowledgeable, friendly and helpful. He gave us space and time to think and was never pushy. This was a nice change from all of the other furniture stores that we had shopped at before Hanks. All of the employees were great! Great experience and we will be back for more in the future. Thanks so much Chasen!



Couldn't ask for better delivery guys!

02-Jan-2018

Justin R.

Store Location: Rogers, AR
David and Lewis were very kind, made sure things were covered, spoke clearly, asked questions. Couldn't ask for better delivery guys.



Darry is always friendly!

02-Jan-2018

LaToya B.

Store Location: Mobile, AL
Awesome service!!! Darry is always friendly and he was,extremely helpful with helping me pick out a fabulous living room set within my budget! Every experience I've had shopping with Darry has been a pleasure!!! La'Toya



Definitely going back

02-Jan-2018

Nick L.

Store Location: Texarkana, TX
Great guy, very help. Definitely going back for all of my furniture needs.



Definitely they deserve 5 stars!

02-Jan-2018

Jean M.

Store Location: Rogers, AR
Sam was wonderful in helping us find our kitchen island. Dewayne and David were great in helping me load the pieces in the truck. My daughter and I weren't sure how we were to back in the loading dock. Dwayne helprd us to back in just like we needed. He and David carefully wrapped each piece and loaded it for us with such a friendly attitude. Because if Dwayne and David you can be sure we will shop at Hanks again. Definitely they deserve 5 stars!



Delivery people were very nice!

02-Jan-2018

Bryant M.

Store Location: Destin, FL
Delivery people were very nice, moved a redundant chair for us because of a back injury. At the end of the delivery, one of the guys asked if it would be ok for him to pray for the healing of my back., which I agreed too. Very impressed!



Delivery was super smooth!

02-Jan-2018

Debby N.

Store Location: Rogers, AR
great attention to our search for a chair and a half, and the delivery was super smooth. David and Liuis did a very expert job, but Liuis took it all with his driving and managing our narrow drive in their large truck. Thanks to them.



Denise was wonderful

02-Jan-2018

Janice O.

Store Location: Mobile, AL
Denise was wonderful, she was patient an very helpful. We really enjoyed her help today......



Excellent customer service every time

02-Jan-2018

Michelle M.

Store Location: Mobile, AR
Darry provided us with excellent customer service every time we visited the store. We had a problem with an item we previously bought and he went above and beyond to replace the item. Will shop there in the future.



Excellent selection and service.

02-Jan-2018

Eric G.

Store Location: Destin, FL
Excellent selection and service. Eric Miller is the best. Hard working and pleasant. He was able to help us complete a large project that would otherwise still be unfinished.



Excellent service!

02-Jan-2018

Kenneth R.

Store Location: Texarkana, TX
Excellent service on mattress purchase. Very helpful and informative



Fantastic customer service!!

02-Jan-2018

Charlotte E.

Store Location: Pensacola, FL
Fantastic customer service!! Mr Mackie went the extra mile for us!! He spoke to Mr Nick and got us the perfect furniture and a great price!! A BIG THANK YOU!! We will definitely be back!!



Great experience!

02-Jan-2018

Kelly K.

Store Location: Mobile, AL
Great experience here. Brandi Reymundo was so friendly and knowledgeable. No pressure, answers to all our questions. Definitely recommend.



Great financing options!

02-Jan-2018

Jackie R.

Store Location: Russellville, AR
Robby was very helpful. He offered me different options of financing. Also, he explained how well built the piece of furniture was that I was considering purchasing. Due to his outstanding customer service, I purchased the item the next day.



Great selection of recliners.

02-Jan-2018

Mark D.

Store Location: Texarkana, TX
Great customer service and great selection of recliners. Josh was excellent at helping us find the perfect chairs.



Great service!

02-Jan-2018

Stephanie G.

Store Location: Conway
Great service and helped us out a lot!



Great service.

02-Jan-2018

Nancy S.

Store Location: Mobile, AL
Great service. Dee and Tee did a great job also.



Great worker

02-Jan-2018

Marcus V.

Store Location: Rogers, AR
Great worker and willing to help load in any way.



Great!

02-Jan-2018

James B.

Store Location: Destin, FL
Great!



Had a wonderful experience

02-Jan-2018

Stephanie O.

Store Location: Pensacola, FL
Had a wonderful experience with the help of Jack Webb. He listened to our needs and wants and pointed us to ultimately what we bought and wanted. We LOVE the "reclaimed" wood piece we purchased and will be back to Hank's. Jack went the extra mile to help us achieve what we wanted and purchased!



I am beyond satisfied!

02-Jan-2018

Anthony M.

Store Location: Mobile, AL
I was assisted by Mrs.Sherree Thomas in Mobile Alabama dealing with furniture I had purchased that had recently gotten slightly damaged. I came into Hanks and there was such a great and friendly atmosphere. Mrs.Sherree Thomas was patient and welcoming when it came to me and my issue at hand. She obtained all the information and pictures of the damage of the furniture and had the repair team at my home to repair the furniture within just a few days. I am beyond satisfied with the customer service of Mrs.Sherree Thomas and I will definitely refer Hanks Furniture and their team to family and friends.



I am very happy with my furniture

02-Jan-2018

Fionna A.

Store Location: Fort Smith, AR
I recently purchased bedroom furniture, and Justin was most helpful. He worked to get my furniture delivered several weeks early. He also checked in with me once the furniture arrived at the store and let me know it was in good shape. I am very happy with my furniture. Thanks, Justin!!



I couldn't say enough great things about Trish!!

02-Jan-2018

Ann Louise A.

Store Location: Rogers, AR
I couldn't say enough great things about Trish!! She really took her time helping my daughter and I pick out the perfect furniture for her new apartment. Trish had amazing ideas and really helped us pull it all together!!



I give them all 5 stars for excellent teamwork.

02-Jan-2018

Duane S.

Store Location: Rogers, AR
I called the store to ask if they carried the item and Roy went to warehouse to check and called us back to confirm that they did have it. 30 minutes later I had already purchased and Jacob loaded it in the truck and I was home. I give them all 5 stars for excellent teamwork.



I got exactly what I was looking for!

02-Jan-2018

Nathan D.

Store Location: Fort Smith, AR
Justin was a very good at his job. He answered all my questions no problem. Anything he was not 100% on he found out for me. He got me exactly what I was looking for. I will for sure be back to do business with him in the near future.



I love my new couches!

02-Jan-2018

Christine P.

Store Location: Destin, FL
Eric was very helpful. He answered all of my questions and had suggested different options that I had not thought about. Delivery was right on time, too. I love my new couches!



I recommend this store!

02-Jan-2018

Nathan W.

Store Location: Rogers, AR
There was an issue during shipping that caused some of my bed pieces to not arrive on the pickup date. Duawn went the extra mile and took apart a floor model bed to ensure I didn't go home empty handed. It was a longer wait, but I was glad I didn't have to reschedule the pickup. I really appreciated it and would recommend this store and Duawn to others! Thank you!



I will definitely be back!

02-Jan-2018

Betty F.

Store Location: Jonesboro, AR
Daryn was very helpful today with helping me find a recliner, end table and a chair & 1/2. He was very helpful and very friendly, if I need furniture again definitely buying from him again.



I'm impressed with Hank's furniture

02-Jan-2018

Linda H.

Store Location: North Little Rock, AR
I've never shopped at Hank's before, but from the moment I walked in the door and Carrie Jackson welcomed me in, I was captivated. I was looking to buy a recliner for my elderly mom, age 95, and a new mattress for a larger bed I inherited. Carrie answered all my questions and offered suggestions. She lined up the delivery time and gave me ideas about what to do with my old mattress. The delivery was made on the day scheduled and the old mattress went to help other people. By the way, the delivery men were fantastic and I could not believe that their delivery day doesn't end until all items are delivered. I'm impressed with Hank's furniture and will certainly mention Carrie and the North Little Rock store to my friends.



Jacob was very courteous and knowledgeable.

02-Jan-2018

Richard A.

Store Location: Rogers, AR
Jacob came to our home to fix a problem and he was very helpful in finding the problem. He was very courteous and knowledgeable.



James made the process as smooth as possible.

02-Jan-2018

Amy J.

Store Location: Pensacola, FL
After purchasing a couch from Rooms to Go only to find out it wouldn't fit through my front door (my fault, not theirs), I went to Hanks in search of another couch. James was the first one to greet me through the door. I told him what happened and exactly what I was looking for and he led me straight to the perfect sectional that I am currently sitting on while writing this review. He was very helpful and knowledgeable. He made the process as smooth as possible. Will definitely shop here again.



Loved using bedMATCH to find our perfect mattress!

02-Jan-2018

Elizabeth L.

Store Location: Texarkana, TX
We went to Hanks looking for a new mattress and met Dylan . He had us use the new matress indicator . We had a print off for mattresses best suited to our pressure points in about 5 minutes . We quickly found two that we really liked , a Serra hybrid and a kingsdown 800 series . Even though there was quite a price difference we never felt pressured one way or another . We even decided to go to dinner to talk it over and told Dylan would be back with a decision afterwards . He never made us feel like we had to make a decision before leaving simply handed us his card , said he would be there until 8 , and to please ask for him when we came back in . We were gone for maybe 30 minutes and decided to go back and order the Kingsdown 800 series . We are happy with our purchase and can’t wait to get our new mattress in ! Thank you Dylan for an easy and great experience at Hanks Fine Furniture !



Luke & Luis were on time and extremely helpful

02-Jan-2018

Jeanine W.

Store Location: Rogers, AR
Luke & Luis delivered our furniture today. They were on time and extremely helpful. The area was cleared for the new arrivals and they brought the couch and chair in carefully. They made sure we were happy and loved the furniture and service. It is nice that you employ such dependable men. It says a lot for your company.



Made us feel comfortable

02-Jan-2018

Ashley B.

Store Location: Mobile, AL
Brandy and Erica both was great to us made us feel so comfortable and answered all of our questions



My experience at Hanks was great from the moment I walked in the door!

02-Jan-2018

Deb S.

Store Location: Destin, FL
My experience at Hanks was great from the moment I walked in the door and Eric met me with a smile to the delivery of my purchase. Everyone was very helpful and happy to help. I definitely know where I will go for anymore furniture needs.



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